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GENERAL TERMS AND CONDITIONS OF REGESPORT.EU

These General Terms and Conditions (hereinafter referred to as "Terms and Conditions") govern the mutual rights and obligations arising from the purchase contract concluded between the Seller and the Buyer via the online store at www.regesport.eu.

Article 1 – Seller Identification

  • Business Name: Peter Haratík
  • Registered Office / Place of Business: J. S. Sikuru 10644/76, 036 01 Martin, Slovak Republic (European Union)
  • Company ID (IČO): 46348832
  • Tax ID (DIČ): 1048285249
  • VAT Status: The Seller is not a registered VAT payer (non-VAT registered business entity).
  • Public Trade Register: District Office Martin, Trade Register No.: 550-23910
  • Phone: +421 903 283 127
  • E-mail: regesport@regesport.eu
  • Website: www.regesport.eu

Supervisory Authority:

Slovak Trade Inspection (SOI) – Inspectorate for Zilina Region
Predmestska 71, P. O. BOX B-89, 011 79 Zilina, Slovak Republic
Supervision Department

Article 2 – Definitions

  1. Online Store (E-shop): The e-commerce website operated at www.regesport.eu.
  2. Buyer: Any natural or legal person who submits an electronic purchase order through the e-shop.
  3. Consumer: A Buyer who is a natural person acting for purposes outside their trade, business, craft, or profession.
  4. Business Customer (B2B Buyer): A Buyer acting within the scope of their commercial or professional business activity who enters business identification details (Company Name, Registration Number / ID, VAT ID) during checkout.
  5. Purchase Contract: A contract concluded remotely between the Seller and the Buyer through the online store checkout system.

Article 3 – Order and Conclusion of the Contract

  1. The presentation of products on the e-shop is for informational purposes and represents an invitation to submit an offer to buy.
  2. The Buyer places an order by selecting goods, providing required delivery/billing details, selecting shipping and payment methods, and clicking the button confirming the order with an obligation to pay.
  3. Upon receiving the order, the Seller automatically issues an order receipt acknowledgement email. The purchase contract is formally concluded once the Seller sends a formal order confirmation (acceptance) email to the Buyer or when the goods are dispatched.
  4. The contract may be concluded in English or Slovak and is electronically archived by the Seller.

Article 4 – Prices and Payment Terms

  1. All prices listed on the e-shop are final in Euro (EUR). The Seller is not a VAT payer.
  2. Product retail prices are identical for both individual consumers and B2B buyers.
  3. Shipping costs and any payment fees are clearly displayed in the shopping cart prior to order submission.
  4. The Buyer may pay the purchase price using the following methods:
    • Advance Bank Wire Transfer: Payment to the Seller's IBAN bank account using the order number as the payment reference (variable symbol). Payment must be credited within 5 business days; otherwise, the order may be cancelled.
    • Online Card Payment via GP webpay: Secure credit/debit card payment (Mastercard, Visa) or digital wallets (Apple Pay, Google Pay) through Global Payments with 3D Secure authentication.
    • Online Payment via Klarna (technically processed via Stripe): The Seller uses Stripe exclusively as the technical infrastructure to integrate and process payments provided by Klarna Bank AB (publ), and not as a standalone payment gateway for credit cards. This method allows the Buyer to utilize Klarna's flexible payment solutions (e.g., "Pay Later in 30 days" or interest-free installments, subject to regional availability).
  5. Step-by-step payment procedure via Klarna:
    1. Step 1 – Checkout Selection: The Buyer selects Klarna as the payment method during checkout.
    2. Step 2 – Secure Redirection via Stripe to Klarna: The Buyer is routed through Stripe’s encrypted infrastructure directly to Klarna to enter required verification details (mobile number, date of birth, address). Automated credit assessment takes place in real time.
    3. Step 3 – Financing Plan Selection: The Buyer confirms their eligible Klarna plan:
      • Pay in 30 days: No advance payment required; the order is dispatched immediately, and payment is due to Klarna within 30 days of dispatch at zero interest.
      • Pay in 3 installments: The total amount is split into three equal monthly payments without interest.
    4. Step 4 – Order Authorization: Upon authorization by Klarna/Stripe, the Seller receives instant payment confirmation and prepares the order for shipment.
    5. Step 5 – Direct Settlement with Klarna: Klarna issues payment instructions and due dates directly to the Buyer. The Buyer settles the amount directly with Klarna (via the Klarna app or portal), not with the Seller.

    Notice on Claim Assignment: By selecting Klarna, the purchase price claim is assigned by the Seller to Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. The credit agreement and personal data processing are governed exclusively by Klarna's terms of service. Stripe acts solely as a technical processing conduit.

  6. Payment Security: The Seller never stores or accesses sensitive credit/debit card numbers or customer credit profiles held by Klarna. All transactions are encrypted and processed through certified providers (GP webpay, Stripe, Klarna).
  7. Fulfillment of Payment: Payment is deemed complete once funds are credited to the Seller's bank account or upon successful authorization confirmation from GP webpay or Klarna (via Stripe).
  8. Retention of Title (When you become the legal owner): The goods remain the property of the Seller until the purchase price has been paid in full and the goods have been physically received by the Buyer from the courier or pick-up point. The Buyer becomes the full legal owner of the goods only when both conditions are fulfilled simultaneously. Until that point, the Buyer is not entitled to dispose of the goods as an owner (e.g., resell, donate, rent, or pledge them).

Article 5 – Shipping and Delivery Terms

  1. Goods are delivered via courier delivery services (e.g., DPD, Packeta/courier partners) to the delivery address specified by the Buyer.
  2. Maximum delivery time is 14 business days from contract conclusion (or from the date payment is credited for advance payments).
  3. If the Seller is unable to deliver the goods within the maximum term of 14 business days (due to inventory unavailability, discontinued production, or force majeure), the order will be cancelled.
  4. In the event of cancellation under the preceding paragraph, the Seller shall refund all payments received from the Buyer without undue delay, using the agreed payment method (usually via the same method or bank transfer).
  5. The Buyer must inspect the parcel upon delivery. If the package shows obvious external damage, the Buyer is advised to refuse delivery and immediately document a damage report with the courier.

Article 6 – Consumer Right of Withdrawal (14-Day Cooling-Off Period)

  1. Pursuant to European consumer protection laws (Directive 2011/83/EU and Slovak Act No. 108/2024 Coll.), Consumers have the right to withdraw from the contract without giving any reason within 14 calendar days from the date of physical receipt of goods.
  2. Statutory Hygiene & Health Exemption: Consumers cannot withdraw from a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. In regesport.eu product categories, this strictly includes:
    • electrostimulation and recovery electrodes,
    • contact, conductive, and cooling gels,
    • intimate, rectal, or vaginal probes and body sensors,
    • mouthpieces, breathing filters, and valves (POWERbreathe respiratory trainer accessories),
    • compression garments, sleeves, and textile wraps applied directly onto skin.
    These items must not be unsealed, opened, or used even once. Breaking the protective, hygienic, or sterile seal immediately and permanently voids the consumer's right of withdrawal.
  3. Condition of Other Returned Equipment (Devices): Devices and hardware must be returned complete, undamaged, with all supplied cables, chargers, manuals, and original packaging. Pursuant to consumer law, the Consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. If equipment shows signs of wear, physical usage during training sessions, cosmetic damage, or missing components, the Seller reserves the right to deduct the costs of refurbishing or diminished market value from the refund amount.
  4. Notice of withdrawal must be submitted in writing or by email to: regesport@regesport.eu.
  5. The Consumer must return the goods within 14 days of withdrawal to: Peter Haratík, J. S. Sikuru 10644/76, 036 01 Martin, Slovak Republic. Return shipping costs are borne entirely by the Consumer. Cash-on-delivery (COD) parcels will not be accepted.
  6. Refunds will be processed within 14 days of receiving the withdrawal notice, provided the goods have been received by the Seller or proof of dispatch has been supplied.

Article 7 – Special Conditions for Business Customers (B2B)

  1. If the Buyer provides a Company ID (IČO), VAT ID, or legal business name during checkout, the contract is governed exclusively by the Slovak Commercial Code (Act No. 513/1991 Coll.).
  2. Product prices for B2B buyers are identical to store retail prices. The Seller is not a VAT payer.
  3. Exclusion of Consumer Provisions: Consumer protection regulations do not apply to B2B purchases. B2B buyers have no statutory right to withdraw from the contract within 14 days without reason. Purchased products cannot be returned or exchanged. Goods must not be unsealed or used.
  4. Commercial Warranty for B2B: The Seller provides B2B buyers with a contractual quality warranty of 24 months (2 years) from the date of physical receipt.
  5. Servicing & Technical Assessment for B2B: Because goods consist of specialized electronic, recovery, and medical-technical gear (COMPEX, POWERbreathe, etc.), B2B buyers acknowledge that technical evaluations, diagnostics, and repairs are handled strictly by authorized service centers of the respective brand/importer. The formal technical verdict of the authorized service center regarding the origin of a defect is final and binding for both parties.

Article 8 – Warranty, Claims, and Servicing (Consumers)

  1. The Seller is liable for any conformity defect existing at the time of delivery that manifests within two (2) years of receipt (statutory defect liability period).
  2. Filing a Claim: Claims must be submitted by returning the product along with proof of purchase (invoice) and description of the defect to: Peter Haratík, J. S. Sikuru 10644/76, 036 01 Martin, Slovak Republic, or initiated by email at regesport@regesport.eu.
  3. Authorized Service Center Diagnostics (COMPEX, POWERbreathe, and others): The Buyer acknowledges that products sold are precision electronic, therapeutic, and respiratory devices. The Seller does not disassemble or directly repair devices in-house. To ensure compliance and safety, products are promptly forwarded to the authorized technical service center of the manufacturer (COMPEX, POWERbreathe) for diagnostic testing and repair.
  4. Consumer Remedies: Consumers may initially request repair or replacement. If repair or replacement is impossible or requires disproportionate costs, or if the Seller fails to remedy the defect within a reasonable timeframe, the Consumer is entitled to an appropriate price reduction or contract withdrawal.
  5. Resolution Timeframe: The Seller will issue a confirmation of claim receipt and resolve the warranty claim in a reasonable time, not exceeding 30 calendar days from the date of claim submission and physical handover of goods.
  6. Warranty Exclusions: The warranty does not cover normal wear and tear, intentional or accidental mechanical damage, water damage to non-waterproof electronics, natural battery capacity reduction over charge cycles, or failure to follow user manuals.

Article 9 – Alternative Dispute Resolution (ADR / ODR)

  1. If a Consumer is dissatisfied with the claim outcome or believes their consumer rights have been infringed, they may contact the Seller for remediation at regesport@regesport.eu.
  2. If the Seller rejects the request or fails to respond within 30 days, the Consumer has the right to initiate an Alternative Dispute Resolution procedure with an authorized ADR body pursuant to Slovak Act No. 391/2015 Coll.
  3. The competent ADR body is the Slovak Trade Inspection (SOI), or an ADR entity registered with the Ministry of Economy of the Slovak Republic (www.mhsr.sk).
  4. Consumers across the European Union may also utilize the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/.

Article 10 – Data Protection and Governing Law

  1. Personal data is processed in strict accordance with Regulation (EU) 2016/679 (GDPR) and Slovak Act No. 18/2018 Coll. Full details on privacy are available on the dedicated Privacy Policy page at www.regesport.eu.
  2. All legal relationships are governed by the laws of the Slovak Republic, without prejudice to mandatory statutory consumer protection laws in the Consumer's habitual country of residence within the EU (Rome I Regulation).
  3. These Terms and Conditions become valid and effective upon publication on www.regesport.eu.

Martin, Slovakia, 5 September 2026

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