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TERMS AND CONDITIONS (GTC)
Online store regesport.eu | Valid and effective from: September 27, 2026
Article 1 – General Provisions and Seller Details
1.1. Operator of www.regesport.eu and Seller:
Trade Name: Peter Haratík
Registered address: J.Š.Šikuru 76, 036 01 Martin, Slovak Republic
Company ID (IČO): 46348832
Tax ID (DIČ): 1048285249 (The Seller is not a VAT payer)
Bank Account (IBAN): SK92 0200 0000 0033 7990 3151
Phone: +421 903 283 127
E-mail: regesport@regesport.eu
Website: www.regesport.eu
1.2. Supervisory Authority:
Slovak Trade Inspection (SOI) – Inspectorate for Žilina Region, Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1, Slovak Republic (www.soi.sk).
1.3. Definitions:
a) Consumer – An individual concluding a contract for purposes outside their trade, business, craft, or profession.
b) Business Customer (B2B) – Any entity purchasing goods under Company ID / Tax ID.
c) Goods with digital elements – Products requiring firmware, software, or mobile applications to execute functions (specifically wireless COMPEX stimulators and connected sports monitors).
Article 2 – Orders and Formation of Contract
2.1. The display of items constitutes an invitation to treat, subject to stock availability.
2.2. The contract is concluded when the Buyer places an order via the button with obligation to pay and receives the order confirmation email from the Seller.
Article 3 – Prices and Payment Terms
3.1. Prices on the website are final (the Seller is a non-VAT payer). Shipping fees are added at checkout based on the chosen destination and carrier.
4. The Buyer may pay the purchase price using the following methods:
- Advance Bank Wire Transfer: Payment to the Seller's IBAN bank account (SK92 0200 0000 0033 7990 3151) using the order number as the payment reference (variable symbol). Payment must be credited within 3 business days; otherwise, the order may be cancelled.
- Online Card Payment via GP webpay: Secure credit/debit card payment (Mastercard, Visa) or digital wallets (Apple Pay, Google Pay) through Global Payments with 3D Secure authentication.
- Online Payment via Klarna (technically processed via Stripe): The Seller uses Stripe exclusively as the technical infrastructure to integrate and process payments provided by Klarna Bank AB (publ), and not as a standalone payment gateway for credit cards. This method allows the Buyer to utilize Klarna's flexible payment solutions (e.g., "Pay Later in 30 days" or interest-free installments, subject to regional availability).
5. Step-by-step payment procedure via Klarna:
1. Step 1 – Checkout Selection: The Buyer selects Klarna as the payment method during checkout.
2. Step 2 – Secure Redirection via Stripe to Klarna: The Buyer is routed through Stripe's encrypted infrastructure directly to Klarna to enter required verification details (mobile number, date of birth, address). Automated credit assessment takes place in real time.
3. Step 3 – Financing Plan Selection: The Buyer confirms their eligible Klarna plan:
- Pay in 30 days: No advance payment required; the order is dispatched immediately, and payment is due to Klarna within 30 days of dispatch at zero interest.
- Pay in 3 installments: The total amount is split into three equal monthly payments without interest.
4. Step 4 – Order Authorization: Upon authorization by Klarna/Stripe, the Seller receives instant payment confirmation and prepares the order for shipment.
5. Step 5 – Direct Settlement with Klarna: Klarna issues payment instructions and due dates directly to the Buyer. The Buyer settles the amount directly with Klarna (via the Klarna app or portal), not with the Seller.
Notice on Claim Assignment: By selecting Klarna, the purchase price claim is assigned by the Seller to Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. The credit agreement and personal data processing are governed exclusively by Klarna's terms of service. Stripe acts solely as a technical processing conduit.
6. Payment Security: The Seller never stores or accesses sensitive credit/debit card numbers or customer credit profiles held by Klarna. All transactions are encrypted and processed through certified providers (GP webpay, Stripe, Klarna).
7. Fulfillment of Payment: Payment is deemed complete once funds are credited to the Seller's bank account or upon successful authorization confirmation from GP webpay or Klarna (via Stripe).
8. Retention of Title (When you become the legal owner): The goods remain the property of the Seller until the purchase price has been paid in full and the goods have been physically received by the Buyer from the courier or pick up point. The Buyer becomes the full legal owner of the goods only when both conditions are fulfilled simultaneously. Until that point, the Buyer is not entitled to dispose of the goods as an owner (e.g., resell, donate, rent, or pledge them).
Article 4 – Delivery Terms
4.1. Goods are delivered within Slovakia, the Czech Republic, and selected EU countries via courier services (DPD, Packeta).
4.2. Delivery time is typically 1 to 4 business days upon order confirmation or payment receipt.
4.3. The Buyer is required to examine the package exterior upon receipt and report any transport damage immediately to the courier.
Article 5 – Right of Withdrawal (14-Day Return Policy)
5.1. The Consumer has the right to withdraw from the contract within 14 calendar days from receipt without providing a reason, pursuant to Act No. 108/2024 Coll. and Directive 2011/83/EU.
Full details, instructions on how to return items, and the electronic Withdrawal Form can be found on a dedicated page:
https://www.regesport.eu/en/withdrawal-from-contract/
https://www.regesport.eu/en/withdrawal-from-contract/
5.2. To exercise the right of withdrawal, the Consumer shall send an unequivocal statement (via the form or email to regesport@regesport.eu). The Consumer must return the goods no later than 14 days from withdrawal; return shipping costs are borne entirely by the Consumer.
5.3. Refunds and Right of Retention: The Seller shall refund all payments received from the Consumer (including the costs of the cheapest standard delivery method) within 14 days of receiving the withdrawal notice. Refunds are processed using the same payment method originally used, unless agreed otherwise. The Seller may withhold the refund until the goods are physically received back or until the Consumer provides verifiable evidence of having shipped them back, whichever is earliest.
5.4. Depreciation of Value: The Consumer is liable for any diminished value of the goods resulting from handling the goods in a manner other than what is necessary to establish their nature, characteristics, and functioning.
STATUTORY HEALTH AND HYGIENE EXCLUSION (Article 16(e) Directive 2011/83/EU):
The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. On regesport.eu, this strictly applies to:
- Self-adhesive electrostimulation electrodes once their airtight foil packaging has been unsealed,
- Conductive gels, contact creams, or lotions if the protective tamper seal has been opened,
- Intimate pelvic probes, body sensors, and respiratory trainer mouthpieces.
The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. On regesport.eu, this strictly applies to:
- Self-adhesive electrostimulation electrodes once their airtight foil packaging has been unsealed,
- Conductive gels, contact creams, or lotions if the protective tamper seal has been opened,
- Intimate pelvic probes, body sensors, and respiratory trainer mouthpieces.
5.5. The statutory 14-day right of withdrawal does not apply to business purchases (B2B).
Article 6 – Statutory Legal Guarantee (Liability for Lack of Conformity)
Harmonized Notice on the Statutory Legal Guarantee
The Seller is liable for any lack of conformity of the goods that becomes apparent within a minimum period of two (2) years from delivery, pursuant to the Slovak Civil Code, Act No. 108/2024 Coll., and Commission Implementing Regulation (EU) 2025/1960.
Official European Commission information: europa.eu/youreurope
6.1. Goods with Digital Elements: The Seller ensures the provision of essential security and functional updates for connected apps and firmware for at least 2 years.
6.2. Consumer Remedies: Consumers may request repair or replacement free of charge. If remedies are unavailable, disproportionately costly, or delayed, the Consumer is entitled to a proportionate price reduction or contract termination.
6.3. Claims Procedure and Resolution: Consumers may submit claims (report defects) electronically to regesport@regesport.eu or in writing to the Seller's registered address. The Seller shall immediately issue a written confirmation (via email) acknowledging the claim. The Seller is obligated to issue a written report of the resolution within 30 days. The actual resolution of the claim shall not exceed 30 days unless justified by objective reasons outside the Seller's control.
Article 7 – Commercial Warranties, COMPEX Registration, and GARAN Label
7.1. COMPEX Devices (2 + 1 Year Warranty upon Registration):
COMPEX electrostimulators include a standard 2-year warranty with a free 1-year extension (total 3 years) conditional upon the Buyer completing online product registration on the official Compex website. Because this warranty requires affirmative customer registration and is not granted unconditionally upon purchase, COMPEX products do not display the EU harmonized GARAN label under Regulation (EU) 2025/1960.
7.2. GARAN Label: Displayed exclusively on products featuring an unconditional, free manufacturer commercial guarantee of durability on the entire unit exceeding 2 years.
Article 8 – Spare Parts and Servicing
Consumables and spare parts (Snap lead wires, chargers, replacement batteries) are stocked directly in the e-shop. Technical maintenance and warranty repairs are performed through authorized manufacturer service centers.
Article 9 – Business Purchases (B2B)
Contracts with business customers (providing a Company ID) are governed by Act No. 513/1991 Coll. (Commercial Code). Consumer 14-day statutory return rights and specific consumer guarantees do not apply to B2B transactions.
Article 10 – Dispute Resolution
Disputes may be referred to the Slovak Trade Inspection (www.soi.sk) or through the European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.
Article 11 – Privacy Policy (GDPR)
When processing personal data, the Seller complies with Regulation (EU) 2016/679 (GDPR) and the Slovak Act No. 18/2018 Coll. on Personal Data Protection. Comprehensive details regarding what data is collected, the purpose of processing, third-party sharing (e.g., couriers), and consumer rights can be found in the standalone Privacy Policy available on the e-shop website.
Article 12 – Final Provisions
These Terms and Conditions become valid and effective on September 27, 2026. Legal relations not regulated herein are governed by the laws of the Slovak Republic.